Join Us For Forum 2006
Navigating Your Dealership
in a Changing Environment
March 23-24, 2006
Embassy Suites Outdoor World Hotel, Dallas, TX
Wednesday, March 22
11:00 AM NAGASA 2006 Golf Outing … Cowboys Golf Club (see separate sign-up form online)
1:00 PM Registration Desk Opens for Early Arrivals
5:30 PM New Member Reception
6:00 PM Welcoming Reception
Dinner on your own
Thursday, March 23
8:00 AM Registration/Continental Breakfast/Networking
9:15 AM Opening Remarks and Introduction of Program Moderator
Barbara A. Pellow
Managing Partner, Pellow and Partners, LLC
9:30 AM Keynote Speaker
John Kennedy
President, Kennedy Consulting
"Respect Level Leadership"
John Kennedy, a nationally recognized speaker and author, will teach us how to "drill down" to the very core of leadership … RESPECT. He will walk us through the three most important components of effective leadership and discuss the need to embrace the continuing change of the industry. Those who lead through change live, those who don’t … won’t
11:15 AM "Strategies for Building Profits"
Jim Kahrs
President, Prosperity Plus Management Consulting, Inc.
Do you ever wish there were a comprehensive road map to success for your dealership? I haven’t met a dealer yet that didn’t want to increase their overall profitability. As the old saying goes, "The devil is in the details". The most successful way of building profit is to make the right decisions in each area of the business throughout the year. Having a series of benchmarks to measure your dealership provides the roadmap needed to make these decisions. This presentation outlines the key areas of your dealership that, if improved, WILL build profitability. You’ll learn the benchmarks you should be measuring regularly and what they can do for you.
12:15 PM Networking Luncheon
1:30 PM "A Candid Look at Print: Die, Survive or Thrive?"
Dr. Malcolm G. Keif
Graphic Communication Department, Cal Poly State University
Malcolm Keif will provide a candid look at print markets with a focus on how dealers can position their businesses to survive and even thrive in a period of market contraction. Small, independent dealers will not survive by selling great technologies alone. Unless you can be the low-cost leader, you must focus your attention to service innovation and differentiation as the keys to future success. While there are no simple formulas, staffing your business with energized learners who bring recognized value to your organization is necessary for increasing market share – and as the pie shrinks, you need more of it. Loyal customers do exist, but only when they can’t succeed without you.
2:45 PM "8 Critical Qualities of Leadership"
Joseph P. Truncale, CAE
President and CEO, National Association for Printing Leadership (NAPL)
While some people are said to be "born leaders", there’s still hope for those of us who aren’t. Becoming a leader is something you can develop, but it takes a desire and it must be driven by the individual. Joe will provide the blueprint, highlighting the eight key qualities all successful leaders have in common.
3:45 PM Topic to be Determined
Barbara A. Pellow
Managing Partner, Pellow and Partners LLC
6:00 PM Networking Reception
Dinner on your own
Friday, March 24
7:30 AM Continental Breakfast/Networking
8:30 AM Keynote Speaker
Skip Henk, EDP
President and CEO, Xplor International
Topic to be Determined
9:30 AM "Customers for Life:
A System to Make Sure Clients Never Leave"
Terrry Nagi
Principal, Terry A. Nagi & Associates
A client once procured, should never be lost. New clients are almost impossible to obtain; all current clients should be maintained. Despite intense price competition, client loyalty can be built. This workshop is directed at building your team, involving all customer satisfiers from customer service to the President in going beyond the traditional customer service -- to the exceptional. Questions to be answered in this pragmatic, print-specific workshop include: How do you understand clients' real needs and create programs to over satisfy these needs? Making sure that being "good enough" is not your systems. Building programs and people to assure customers "keep coming back". Finding, motivating, and keeping the best people and customers. Setting goals for exceptional performance and monitoring results. Redefining the best to be the best. Quickly reacting as a group to constantly changing client needs. Assuring that all employees are client satisfiers.
10:45 AM "JDF Workflow for Non-Geeks"
Gareth D. O’Brien
CEO, Objective Advantage, Inc.
There has been much hype about JDF over the last few years and little to actually demonstrate it in action. Objective Advantage has released their JDF-based production controller OA Symbio which brings together pre-press, press and post-press systems from multiple vendors to form a true near-line connected workflow solution. This presentation gives a brief introduction to the concepts of a JDF workflow with PDF content in a manner that explains it to the end-user, not the software developer. Build a job from original PDF artwork through finished product using hardware from HP, Xerox, EFI, CREO, Duplo and Horizon. See automation from the web2print system all the way to the shipping dock all using products that exist today.
12:00 PM Luncheon
NAGASA Annual Meeting … In accordance with the NAGASA Bylaws, this announcement shall serve as official notice of the Annual Meeting of NAGASA. The meeting will be held on March 24, 2005, beginning about 12:30 PM at the Embassy Suites-Outdoor World, Grapevine, Texas. A financial report will be presented, members will elect new representatives to the Board of Directors, and other business as may be deemed necessary by the members in attendance, will be conducted.
1:15 PM Critical Trends in the Printing Industry
Frank Romano
Professor Emeritus, Rochester Institute of Technology
What trends will affect the printing industry over the next five years? Where are we now and where might we be going? We are phasing into a new type of printing business--more digital and more flexible. We are doing more short-run quick-turnaround jobs. We are adopting new printing technology and automating workflow. Here is your opportunity to review the top trends in print communication. Key points to be covered include: connecting with customers; color is a market and a method; waterless printing is a euphemism; good versus evil e-business; computer-to-plate, on and off press; digits to dots to dock … workflow is everything; technology integration?hybrid printing; cross-media … from pixels to paper; target marketing with print; distributed printing
2:15 PM "Leasing … A Tool the Channel Can Use to Increase Equipment Sales"
Ed Testa
President, Champion Capital Corporation
3:15 PM "Should I Sell My Dealership"
Jim Kahrs
President, Prosperity Plus Management Consulting
There has been a lot of talk recently about the buying and selling of dealerships. For most dealers the business represents their single largest asset. Many are counting on the sale of this asset for retirement. This leaves many dealers with burning questions. What is the value of my dealership; when should I consider selling; should I consider buying another dealership; how do I maximize the value of my dealership and more. The purpose of this presentation is to answer many of these questions for you. The presenter, Jim Kahrs, President of Prosperity Plus Management Consulting, has helped many dealers through mergers and acquisitions in the copier and mailing industries. Jim will provide the information you need to make the right decision for yourself. The presentation will allow plenty of time for questions and answers so come prepared with your burning questions.
4:30 PM Closing Remarks
Reservations
... Forum 2006 will be held at the Embassy Suites Outdoor World Hotel, in Grapevine, TX, located in the heart of the Dallas Fort Worth metropolitan area just 1.5 miles north of the Dallas Fort Worth International Airport. All rooms are two-room suites. Tucked between the cities of Dallas and Fort Worth, Grapevine is central to museums, sporting events and landmark venues. There are complimentary transfers to and from DFW Airport.The room rate for the NAGASA Forum 2006 is $139.00 single/double plus tax.
The cut-off date for room reservations is 3/9/06; after that date, the rate will be offered subject to availability of rooms.To make your reservation, call the hotel directly at 972-724-2600,
referring to the NAGASA room block.
Registration
... A registration form is attached to this flyer. Registration rates are as follows:Members ... Nonmembers ...
prior to 2/23/06 ... $475 prior to 2/23/06 ...$575
after 2/23/06 .…... $525 after 2/32/06 .…...$625
Cancellation Policy: A full refund will be made if cancellation received prior to 5:00 PM on March 10, 2006.