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Dealers should get this report to check:
- Average service rates and personnel compensation
- Service revenues versus industry averages
- Dealer operations with others of similar size and type
Manufacturers should get this report to determine:
- Dealer capabilities and skill levels
- Dealer service prices and policies
- Dealer parts and labor pricing practices
- Differences between single and multiple location dealers
- Service capabilities of equipment and supplies dealers
The NAGASA 1997 Dealer Service Practices
Survey
The NAGASA survey of Service Practices of Dealers
and Resellers provides:
- Comparative data regarding service personnel
- Service rates charged
- Service profitability
- Preventive maintenance and service contracts
- Wide range of other graphic arts dealer services
Invaluable Aid in Setting Compensation Levels and Charges
This 60+ report, with data from 40 dealers with 122 outlets in Canada
and the United States, shows:
- How dealers service products from presses to sophisticated electronic
equipment
- Changes in dealer service practices since a similar 1994 study
Service as Key Element in the Future of the Channel
NAGASA president and CEO, David J. Steinhardt, comments in the introduction
of the report, “Since this survey was last done in 1994, the dealer
channel has become more sophisticated.
Not only do dealers today sell and service complex digital equipment,
they are beginning to focus on service as a key element of their overall
business plan. Among larger dealers especially, service is seen as one
of the elements of a strategy to replace declining film sales with a
more holistic means of servicing printers and trade shops. Comments
made by dealers, as well as the financial information disclosed, indicate
dealer owners and managers — from single to multi location firms
— are focusing on service and that they see service as a key element
in the future of the channel.”
Member - NAGASA will invoice copies @ $90/copy
Nonmember - Payment with order required @ $150/copy
Shipping Charges - $5
Additional Shipping Charges
Canada and Mexico: $5.00
International: $10.00
Federal Express: $25.00
Submit this form to NAGASA to request info on obtaining
A Guide to The NAGASA 1997 Dealer Service Practices Survey
or via fax at 202-328-8513.
For more information on any of the NOWavailables,
please contact NAGASA: (202) 328-8441 or email: information@nagasa.org
NAGASA © 2001
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