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Service Practices of Dealers & Resellers
Dennis E. Mason
In mid-1997, NAGASA surveyed its dealer and reseller members to determine how they provide equipment service to their printer and trade shop customers. Some 40 resellers-38 from the US and two from Canada-responded to the survey, providing information relating to their 1996 operations. These 40 dealers represented more than $755.6 million in 1996 sales, generated in a total of 122 outlets, for an average of $6.2 million per outlet. The responding dealers reported employing 2568 full-time workers and 363 service personnel.
Size of Dealership
Of the 40 dealers responding to the survey, 24 reported operating only one outlet, while ten operate from 2 to 5 outlets, and six operate 6 or more outlets.
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