NAGASA - Dealer Service Practices Survey

The NAGASA 1997 Dealer Service Practices Survey - 20% Off New 1997 Edition

Dealers should get this report to check:

Average service rates and personnel compensation
Service revenues versus industry averages
Dealer operations with others of similar size and type

Manufacturers should get this report to determine:

Dealer capabilities and skill levels
Dealer service prices and policies
Dealer parts and labor pricing practices
Differences between single and multiple location dealers
Service capabilities of equipment and supplies dealers

The Industry's Best & Only
Dealer Service Practices Survey.

The NAGASA survey of Service Practices of
Dealers and Resellers provides:

Comparative data regarding service personnel, service rates charged, service profitability, preventive maintenance and service contracts, and also a wide range of other graphic arts dealer services.

Invaluable Aid in Setting Compensation Levels and Charges

This 60+ report, with data from 40 dealers with 122 outlets in Canada and the United States, shows how dealers service products from presses to sophisticated electronic equipment and changes in dealer service practices since a similar 1994 study.

Regular Price...$90

To Order: call 202-328-8441 or fax 202-328-8513
nagasa@smart.net

Online Ordering

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